Terms of service

 

It is the responsibility of all clients to read the Terms and Conditions outlined by Dollhouse Hire before hiring. These terms form a legally binding contract.

By hiring with Dollhouse Hire, you automatically agree to and abide by the Terms and Conditions. 

DEFINITIONS:

Throughout the website, the terms "Dollhouse Hire", “we”, “us”, and “our” refer to Dollhouse Hire. The terms “you” and “your” refer to all users and consumers of this website.

We want you to feel like a total doll in our pieces! To keep our archive pristine for everyone, we have a few simple rules.

1. BOOKINGS & PAYMENTS

By booking with Dollhouse Hire you agree to the following terms and conditions.

To secure a dress hire a booking must be made.

All bookings are a 4 day period.

Full payment is required to secure an item for your requested date.

All payments are to be made via the our online checkout.

All orders are sent via express postage.

2. RETURNS & LATE FEES

It is the client’s responsibility to lodge the item on time and retain proof of postage, as responsibility remains with you until the item is received.

A prepaid return satchel will be included for easy returns.

To ensure our next doll isn't disappointed, late returns incur a $25/day fee.

3. CARE & CLEANING

NO WASHING! Please do not attempt to wash or dry clean your rental. We handle the professional cleaning for you!

While general wear is expected, we ask that you treat all items as if they were your own.

Major damage or theft will result in the renter being charged the full RRP of the item. Damage includes (but is not limited to) tears, broken zips or fastenings, irremovable stains, and burns.

Alterations or modifications of any kind are strictly prohibited.

4. CANCELLATIONS & REFUNDS

In the event you decide to cancel your hire due to sickness change, of mind, a cancelled event etc. A refund will be issued with 14+ days notice minus any service fees owed.

Cancellations made within 14 days of the confirmed hire date strictly non-refundable.

If you choose not to proceed with your booking after payment has been made, the above cancellation terms will apply.

5. LIABILITY

Dollhouse Hire is not liable for delays in Australia Post. All garments are sent on time via Express Postage, prior to bookings. It is the responsibility of the client to calculate how long a garment may take to arrive at their delivery address and choose the postage option at their own risk. Refunds will NOT be awarded if the parcel is delayed by Australia Post.

If the tracking code shows evidence that the parcel has been lodged by Dollhouse Hire with sufficient time, but the garment does not reach the client in time, Dollhouse Hire will NOT issue a refund. This is due to a delay or fault with a third party (Australia Post).

To be eligible for a store credit, you must return the garment “unworn”, defined as not being used, or never having ever been used, WITHIN 24-HOURS OF DELIVERY. If Dollhouse Hire is not notified with proof of lodgement within this time, a store credit may not be awarded. Store credits will only be awarded at Dollhouse Hire's discretion.

Please DM us on Instagram @dollhousehire_ if you have any further questions or queries regarding our Terms & Conditions.